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During the Setup Wizard, FREETALK® Connect•Me informed me that there was a problem with my Internet connection. What do I do?

Internet detection Setup Wizard will attempt to access Skype service. If the service cannot be reached, there must be something wrong with your Internet connection. Please do not attempt to change your cables' setup since you would not be able to access wizard pages if you have not connected the cables properly. We suggest to first check if you can access Internet from your computer by opening a web browser. If your internet is not working, then please contact your Internet Service provider to help you further. As a last resort if none of the suggestions helped, please contact our customer support department.
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  • Avatar
    weirong zhu

    I'm having the same problem. The answer is not useful. My internet connection works very well to my other devices. Only the setup wizard can not detect the internet connection!

  • Avatar
    PR

    Just received brand new Talk 1200 the same problem - no internet connection detected. Done hard & soft reset. Not working!

    Internet speed 120Mb/s

  • Avatar
    Daniel Branconnier

    I'm having the same problem with a FreeTalk Connect Me  ATA.  The green LED is flashing, I'm able to ping the device's IP and able to log into it but can't get past step 2 of the Setup Wizard...   All the other computers/devices connected to the router have no issues accessing the Internet.

    I'm going to try to set it up again later this week on an identically configured network with a different provider.

  • Avatar
    Rick Fletcher

    I am having this same exact issue after performing a hard reset as directed by FreeTalk Customer service... I read the service is trying to connect to www.skype.net to validate the connection.... but I cannot get to www.skype.net nor can I ping skype.net.  I think too many people are having this issue for it not to be a problem with the connection the device is trying to connect to.  My device was "working" but I had requested from customer service what to do to get a firmware upgrade and the soft and hard reset was the advice I was given by Free Talk.... now my situation is worse than before.

  • Avatar
    William Casperson

    I am seeing the same issue. My internet connection works fine. Going from other suggestions in the thread, I can ping and tracert skype.net. I cannot ping www.skype.net. It does resolve to a completely different internet address. I do run a Juniper SSG5 router. Are there specific ports I need to open on my firewall?

     

  • Avatar
    Rick Fletcher

    William and anyone else who cannot get past that crazy "No Internet Connection"... I was looking through the source code and decided to modify the URL on the FreeTalk Wizard to get me to the next step in the process.  So change your URL from http://192.168.1.104/wizard/1-internet-detection.php to  http://192.168.1.104/wizard/2-phone-detection.php  (please use the whatever IP you have be assigned by your router just change everything after http://and the numbers/wizard/2-phone-detection.php     I was finally able to get past that foolishness with no internet connection and complete my setup.    Hope this helps.  I just want the Freetalk Firmware upgrade...  mine is sitting at version 1.01, I have had this "thing" in a box for years because I like my D-Link DPH-50U for Skype, but the jerks at Microsoft sent the message last week they were going to stop supporting the desktop API for Skype, so I have to look for an alternative.... So far the FreeTalk Hardware has been nothing but a total pain in my side. 

  • Avatar
    William Casperson

    thanks Rick, that did the trick. To anyone else that tries this, first, let the internet check happen, and fail. Edit the remainder of the URL as Rick states, and you will be on your way.

    I was able to find port fowarding information on the FAQ at Skype. Port forwarding didn't fix the issue till I tried what Rick suggested

  • Avatar
    Raseharan

    hi 

     

  • Avatar
    Raseharan

    same problam me..

  • Avatar
    Anjani Kumar

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  • Avatar
    Sandeep Singh

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  • Avatar
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    saurabh kumar

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    Packers and Movers in Delhi

    Movers and Packers In Delhi

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