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My Everyman headset isn't working (all other users)

If you are having any problems we suggest, as a routine first step, re-starting your computer.

Possible causes for your problem:

  • Try USB plug in different USB slot on computer.
  • The volume in the operating system is too low.
  • Make sure the MUTE is not selected in your system settings.
  • The sound and audio devices settings are not set correctly.
  • The Skype settings may not be correct. Open Skype Go to Tools >Options >Audio settings. Click on drop box beside Microphone and Speakers. Change selection to appropriate choice. Ensure that the volume is not set too low to hear.  
  • Please test this by using the “Make a free test call” option. Your Voice and the Audio should register on the volume scale.

If you need further information please see www.skype.com/h elp/guides/ for complete instructions for Skype settings and usage.

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